Frequently Asked Questions

Where can I find this product? 

To find a licensed dispensary that carries authentic Rove Products, please visit our store locator: https://rovebrand.com/store-locator/

Am I able to order product directly from the website?

At this time, we are only able to directly sell our products to registered collectives in California, Arizona, Oklahoma, Michigan, Massachusetts, Missouri, and Nevada and not online (cartridges or batteries). It is unlawful to mail product so unfortunately we cannot assist you in this regard. We hope to expand your way, or hope you come visit soon!

How will I know if I purchased a counterfeit product pod/battery?

The safest way to ensure that the ROVE product you purchased is a state-regulated, lab-tested cannabis product is to make sure the retailer is a state-licensed dispensary or delivery service. Additionally, our packaging has a scannable QR code that allows you to confirm the authenticity of the product through https://www.lucidgreen.io/

How can I carry Rove products at my shop?

Through our contact form, please provide your contact information, and your cannabis retail/temp license. After receiving your information, our sales representative will be in contact with you as soon as possible with pricing information.

What is Go Green?

https://rovebrand.com/pages/gogreen 

Battery User Guides

Click here for link

Experiencing dry hits or less than desirable vapor cloud?

In cold environments it's possible that you will experience a dry hit that does not produce the desired vapor.

In order for the pod to perform at its best, oil needs to flow to the bottom of the tank so it can be absorbed into the atomizer.

Because the new pod has no central metal post to conduct heat, and because the potency of our oil causes it to be thick in cold weather, the oil tends to get "stuck" towards the top of the tank.

There are a few ways to get this oil to move down towards the bottom.

1. Use the preheat function on the battery by removing the pod and connecting the pod 2 times fast. The battery light will turn green when in preheat mode. You may have to use the preheat function multiple times to get the oil moving.

2. Store the pod upright at room temperature. Over time gravity should slowly move the oil down towards the bottom.

3. Use a hairdryer to heat up the pod and move the oil to the bottom. (This is the fastest method)

How can I avoid my product from clogging/leaking?

Be sure to keep your cartridges right up to help avoid any possible clogging. Avoid leaving your cartridges in areas of extreme heat. Room temperature storage is best to avoid clogging/leaking.

 

My battery is not working, what should I do?

What happens to the light on the charger when you try to charge the battery? When you attempt to vape does the light on the battery blink at all? If so, how many times? Does the following procedure happen when you try to charge?

1. 1. Plug USB charger in and light turns green

   2. Screw on battery and light turns red while battery button flashes several times

   3. Light turns green when battery is finished charging

If the above seems normal, it may be that the oil needs to be prepared before it can fully vaporize. High potency oils take a bit of extra care in order to initiate flow. To get a consistent Rove hit, please hold down the button on the battery for 10 seconds. While you are holding down the button, please blow into the cartridge simultaneously. You may need to do this twice to prime the wick. You should only need a well charged battery and the cartridge itself in order to achieve this.

Is there a warranty for the batteries?

Every one of our batteries comes with a lifetime warranty. However, we do ask that you try troubleshooting before reuesting replacements.

Other Fixes for batteries include...

1. Clean the connection between battery and cart using rubbing alcohol on a cotton swab, let this fully dry before reinserting.
2. Less is more! do not over-tighten the collar. finger tight is perfect.
3. Be sure your battery is fully charged, and use the preheat function to see if the cartridge is just cold and not flowing yet.

 

 

I have an issue with my online order, who do I contact?

For any questions about online orders and deliveries, please visit this page https://rovebrand.com/pages/about-us to access our customer service form. Fill out the form appropriately and we wil be sure to get back to you as soon as possible.